# 7th Jan - Platform Update

#### **Grace Period Extended for Shipping paid but Undelivered Devices**

For users who have completed their shipping payments but have not yet received their devices, we are extending the grace period until 31st March 2026.

* All above eligible users will continue to receive the online connection bonus until this date
* No non-delivery penalties will apply during this extended period
* This extension is provided purely for community convenience while deliveries are completed

Your rewards and participation status remain protected throughout this window.

#### **Maintenance Charge Waiver – Reward Corrections in Progress**

As previously announced, maintenance charges have been fully waived off across all machines.

However, we have identified that for a small set of users, rewards are still being disqualified due to legacy maintenance-related checks.

* This is a system-side changes, not a user action
* The team is correcting the logic to fully align with the waiver
* All rewards disqualified after the maintenance waiver will be credited back

#### **Online Connection Bonus Missing for Some Gen1 & Gen2 Devices**

We are investigating reports where the online connection bonus was not credited for certain Gen1 and Gen2 computer devices, despite valid uptime.

* The issue is under active review
* Once verified, bonuses will be credited retrospectively for all eligible online days
* No action is required from users at this stage

#### **LYK-W Withdrawals & Swap Transactions Pending**

A small number of users are experiencing pending status on LYK-W withdrawals or swap transactions.

* These transactions are currently under reconciliation checks
* Funds remain completely safe and accounted for
* Processing will resume shortly once reconciliation is completed

We appreciate your patience while these final checks are concluded.


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