# How to do External Withdrawal

Welcome to the External Withdraw feature of our platform! This step-by-step guide will walk you through the process of initiating External Withdraw for Tokens. Follow these steps for a seamless experience.

{% hint style="info" %}
To access this feature, completion of the user's KYC is mandatory. If the KYC process has not been completed, the user will not be able to access this feature.
{% endhint %}

### Step 1: Log in to Your HOMNIFI Account

Log in to your Homnifi account using your credentials. Browse to Defi360 in the menu and Click on "My CloudK".

***

### Step 2: Accessing External Withdrawal

Locate the "Withdraw" section under Wallet on the CloudK platform. This is where you can find options to withdraw various Tokens. To withdraw tokens to an external wallet, please choose the "External Withdraw" option.

***

### Step 3: Select the Token to Transfer

In the withdrawal section, select the cryptocurrency you want to withdraw from the available options. Currently there are three token supported and will be transferred to equivalent tokens in Homnifi platform:

1. Clfi-D - >> mLYK
2. Clfi-W - >> Clfi-W
3. Clfi-R - >> Clfi-R

{% hint style="warning" %}
Be careful while sending the payment as the transactions are not reversible and sending it to the wrong recipient may result in a loss of tokens.
{% endhint %}

### Step 4: **Enter Withdrawal Details:**

* Provide the recipient's wallet address where you want to send the cryptocurrency.
* Platform will be auto-selected as "Homnifi".
* Specify the withdrawal amount you wish to transfer.
* Users have the option to add remarks to the transaction. This is an optional field for users to provide additional notes or information.

#### Understanding Transfer Fees

* Before confirming the transfer, the platform transparently displays any applicable fees.
* This is the way fees are calculated, with commissions deducted first and fees subtracted from the remaining total amount.
* **Note** : Fees and commissions are calculated based on the fixed euro value & equivalent market LYK price. To get more details please go to CloudK withdrawal page.

{% hint style="info" %}
If any issues arise, such as "insufficient tokens" or "invalid address", the platform will provide clear and informative error messages.
{% endhint %}

***

### Step 5: **Save Address (Optional):**

* Check for a "Save address" option.
* You may label the address for easy reference.

{% hint style="info" %}
Addresses are saved in a coin-wise and user-wise format. This means that if you store an address for a specific token, that address will be reserved only for that token.
{% endhint %}

***

### Step 6: **Confirm the External Withdrawal:**

* Before completing the internal transfer, review and confirm all the entered data.
* This step ensures accuracy and prevents accidental errors in the transfer process.

***

### Step 7: **Confirm Authentication OTP**

* Open your authenticator app (e.g., Google Authenticator, Authy) and retrieve the authentication OTP.
* Enter the OTP in the designated field on the withdrawal page.
* After you have added the required information, please click on the "submit" button to complete the process.

***

Congratulations! You have successfully navigated the External Transfers feature. For further assistance or inquiries, consult our customer support team. Happy transferring!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.homnifi.com/homnifi-101/defi360/welcome-to-cloudk/wallet-on-cloudk/how-to-withdraw/how-to-do-external-withdrawal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.