6th Feb – Delivery, Rewards, and Operational Adjustments

Delivery Grace Period Extension and Penalty Handling

The delivery grace period for applicable machines was extended until 1 January 2026. During this period, users were not subject to any non-delivery penalties, and no deductions were intended to be applied.

This is a reminder that, with the conclusion of the grace period:

• Users are required to ensure timely payment of the delivery fee to avoid non-delivery penalties

• Any users who were incorrectly charged a non-delivery penalty for periods prior to 1st January 2026 and within the approved grace period will have the deducted rewards credited back accordingly.

• The reconciliation for these adjustments is being handled systematically to ensure accuracy and completeness.

Intermittent Program Reward Credits (NodeK, Supernode, CloudK)

We have identified that a set of users did not receive program rewards (NodeK, Supernode, and CloudK) on certain intermittent days.

• Team is currently reconciling the rewards crediting module to identify gaps and root causes.

• All eligible users will be credited with the missed rewards for the affected days once reconciliation is completed.

• This activity is being treated as a priority to ensure consistency and trust in the daily reward distribution process.

RV Token Withdrawal – Temporary Service Issue

There is a temporary integration issue affecting RV token withdrawals.

• The issue has been identified at the integration layer, and the technical team is actively working on resolution.

• Withdrawals will be re-enabled once the fix is deployed and verified, ensuring stability and correct processing.

• Further communication will be shared once the withdrawal service is fully restored.

Maintenance Fee Penalty Adjustments Post Waiver

Following the announcement of the maintenance fee waiver, no penalties were intended to be applied from the effective waiver date onward.

• A small number of users were charged penalties for non-payment of maintenance fees after the waiver was announced.

• For these users, NodeK and Supernode rewards deducted for the affected penalty days will be fully credited back.

• Corrections are being processed as part of the ongoing reconciliation exercise.

Delivery Payment Status Mismatch and Penalty Reversals

We have identified cases where users:

• Have successfully paid the delivery fee,

• But the payment status did not reflect correctly on the Homnifi platform,

• Resulting in incorrect non-delivery penalties being applied.

For these cases:

• The platform status is being corrected.

• All NodeK and Supernode rewards deducted for days after the delivery payment was made will be credited back.

• The team is also strengthening payment-status sync checks to prevent recurrence.